Refund policy

Return & Refund Policy

APEX Jordan

General Policy

At APEX Jordan, we are committed to delivering authentic APEX Cleaning products in proper condition and according to the specifications displayed on our website.

Due to the nature of cleaning tools and hygiene-related products, APEX Jordan does not accept returns or exchanges once an order has been delivered and accepted by the customer.

By completing a purchase, customers acknowledge and agree to this policy.

Damaged or Incorrect Items

Customers are required to inspect their order immediately upon delivery.

Returns or replacements are only accepted in the following cases:

  • The product was damaged during delivery

  • The customer received the wrong item

If any of the above applies:

  • The issue must be reported within 24 hours of delivery

  • Clear photographic evidence of the product and packaging must be provided

  • The product must remain unused and in its original condition

Failure to report within the stated timeframe may result in the request being declined.

Return Process for Damaged Items

To report a damaged or incorrect product, please contact:

Email: Contact@apex-jordan.com
Phone: +962796788771

Our team will review the case and provide further instructions if the request is approved.

Return address details will be provided upon request after case verification.

Items sent back without prior approval will not be accepted.

Non-Returnable Items

APEX Jordan does not accept returns under the following circumstances:

  • Change of mind after purchase

  • Incorrect product selection by the customer

  • Opened or used products

  • Minor packaging damage that does not affect functionality

  • Discounted or promotional items

  • Bundled products once opened

We encourage customers to review product descriptions, specifications, and compatibility details carefully before completing their order.

Refunds (If Applicable)

Refunds are only issued in approved cases involving verified damaged or incorrect items.

Once the returned item is received and inspected:

  • Customers will be notified of the approval status

  • If approved, the refund will be processed through the original payment method

  • Processing time may take up to 10 business days depending on the payment provider

Shipping fees are non-refundable unless the return is due to a verified error by APEX Jordan.

Policy Updates

APEX Jordan reserves the right to update or modify this Return & Refund Policy at any time to reflect operational or regulatory changes.